Silverhawk's Internet Services

Online Support Manual

CHAPTER TWO- Accessing Your Account

 

Online Manual Index

Accessing Your Account
   FTP Access
     WS_FTP For PC Users
         Setup Session Profile
         Left Window
         Right Window
         Binary, ASCII and Auto
         Upload Files
         Download Files
         Create New Directory
         Multiple File Transfer

   Fetch for Macintosh Users
     Bookmark Connection

     Binary,  ASCII and Auto
     Fetch Window
     Upload Files
     Download Files

   Telnet Access
     Connect With Telnet
     General Info For Advanced Users

 

Accessing Your Account
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The first thing you need to do is learn how to access your account.  You will use FTP (file transfer protocol) to transfer files from your computer to the server, and vice versa. You will also use FTP to setup email redirects, autoresponders, and infobots for mail lists. There are other tasks that you will need to use Telnet for, and and even a few things you can do with your browser.

If you use FrontPage much of this will not apply to you. However, at the very least, you will want to review the sections on Email Management to learn about setting up and managing your email.

FTP Access
FTP (File Transfer Protocol) is the preferred method of uploading files to your website, and vice versa..  You have unlimited access to your account via FTP 24 hours a day. This allows you to create and maintain your web pages on your own computer, then upload the files to your website at your leisure.

NOTE: If you use FrontPage you should NEVER use regular FTP to upload your files as this will damage the extensions. Please refer to the instructions in the FrontPage section for uploading files.

 FTP is not a program, it is a "protocol", a specific method of transferring data from one place to another.   Some online services such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you  have a PPP (Point to Point Protocol) Internet account, you will need an FTP program. We strongly recommend WS_FTP for PC users, and Fetch for Macintosh users . Please see instructions below for setting up and using these two programs.

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WS-FTP For PC Users
In order to FTP into your website you will need the following information which was included in your account activation notice.
   USERID
   PASSWORD
   FTP HOSTNAME
When you have this information, and a copy of WS_FTP installed on your computer you will be ready to setup a Session Profile and FTP into your website.

1.  Launch your WS-FTP program. A panel titled Session Profile will be   displayed with the WS_FTP program window behind it.

2.  Click  the New button and type a Profile name into the Profile Name entry box at the top of the panel. This can be any name you choose,  "My Website" for example.

3.  Enter the appropriate information into the following entry boxes:

  •  Host Name/Address: Enter yourdomain.com
  •  Host Type: Select UNIX (standard) from the menu
  •  User ID: Enter your User ID
  •  Password: Enter your Password
  •  Check the Save Password box if you wish.
  •  Leave the other entry fields blank.

4.  Click on the Save button at the top of the panel to save this Profile. This will eliminate the need for you to enter this information the next time you launch WS_FTP

5.  Click on the OK button at the top right of the panel. WS_FTP will now attempt to connect to your website.  When you are connected to your home directory on the server, the Profile panel will close.

Left Window
 WS_FTP will now display a split screen. The window on the left contains the folders and files on your own computer. Use the green arrow at the top of the window and the scroll bars to browse your system.

Right Window
The window on the right will contain the folders and files contained within your home directory. This is your space on the server. This is where you will place your website will be.  You will see folders with names such as www, infobots and access-log.

Binary vs ASCII or Auto
You will see two radio buttons below the display windows, one labeled Binary and one labeled ASCII . There will also be a check box labeled Auto.  If you select Auto WS_FTP will automatically apply the correct setting, either Binary or ASCII to the document you are transferring.  If you elect not to use the Auto setting please note that it is very important to transfer images in Binary mode.  Everything else, HTML documents,  cgi scripts etc. should be transferred using ASCII mode. If you fail to set this correctly your files may not appear as they should.

Upload Files
1.   Double click on the www directory in the right window to open it.  This is the directory you will upload your web pages, files, images etc. into.
2.   Highlight a file (or files) from your computer in the left window.
3.   Click the right arrow button (->) in the center bar between the windows.
That’s it! Your file transfer is complete.

Download Files
1.   Double click on the folder you want to download files into on your computer to open it in the left window.
2.   Highlight the file (or files) you wish to download from your website in the right window.
3.   Click the left arrow button (<-) in the center bar between the windows.
That’s it! Your file transfer is complete.

Create A New Directory (Folder)
To create a new directory on your website, click on the MkDir button when you are inside the www directory or a subdirectory of the www directory. You will be prompted to enter a name for the new directory. Once you do this, the new directory will be created.

Multiple File Transfer
To transfer more than one file at a time, highlight the first file, then hold down the Shift key on your keyboard to select more. All highlighted files will be transferred when you click on the appropriate arrow button to begin the transfer.

Disconnect
When you are finished transferring your files, click on the Close button at the bottom of the WS_FTP window. This will close your FTP connection.

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Fetch For Mac Users
In order to FTP into your website you will need the following information which was included in your account activation notice.

    USERID
    PASSWORD
    FTP HOSTNAME

When you have this information, and a copy of  Fetch installed on your computer, you will be ready to setup a New Connection and FTP into your website.

1.  Launch your Fetch program.
2.  Select New Connection from the File menu to create a new Connection.
3.  Enter the appropriate information into the entry boxes as indicated below.

  • HOST:  Enter yourdomain.com
  • USER ID: Enter your User ID
  • PASSWORD: Enter your Password
  • DIRECTORY: Leave this entry field blank for now.

4.   Click on the OK button to connect to your website on the server.  When you are connected the New Connection panel will close, and the main Fetch window will pop up.

Bookmark Connection
Once  you have established a connection you should bookmark it. This will save you the time and trouble of entering your log in information each time you want to FTP into your account.

 1.   From the Customize menu select New Shortcut.

 2.   A window titled Bookmark Editor will pop up. The Name, Host, and User ID entry boxes will contain the information you used for your current connection. 

3. In the Type field, select File from the pop-up menu.

4. If you would like Fetch to remember your password
type it into Password field.

5.  Under the same Customize menu, choose Preferences, and make sure the connection you just entered is selected as the default shortcut under the General tab.

Your Bookmark has been created.  The next time you run Fetch your shortcut will be opened  automatically.  All you'll have to do is click the OK button to establish your FTP connection.

Binary vs. ASCII  or Auto
There are three radio buttons at the bottom of the Fetch Window.  One labeled Binary, one labeled ASCII and one labeled Auto.

If you want Fetch to automatically select the correct setting, either Binary or ASCII, when transferring your files, do the following:

1.  Select Auto in the Fetch window.
2.  Select Preferences, then the Upload tab.

3.  Be sure that the following settings apply:
         Default text format---set to TEXT
         Default non-text format—set to RAW DATA
         Check  "Add .bqx suffix to BinHex files"
         Check  "Add .bin suffix to MacBinary II files"
         Uncheck  "Add .txt suffix to text files"
         Check "Encode and decode files and folder names"
         Word Wrap Margin…72

If you elect not to use the Auto setting please note that it is very important to transfer images in Binary mode.  Everything else, HTML documents, cgi scripts etc should be transferred using ASCII mode. If you fail to set this correctly your files may not appear as they should.

Fetch Window 
Your main window will be divided into two parts. On the left will be a large window which will display the files and folders on your domain.  The narrow section on the right will contain your current Status, a File command link and a Transfer command link.

Upload Files
1.  Double click on the www directory in the Fetch window to open it.  This is the directory you will upload your web pages, files, images etc into.
2.  Highlight the file (s) on your computer that you wish to transfer to your website, and click on the Transfer command link.  Or, you may also drag the file(s) you wish to upload from your hard drive onto the Fetch window and drop them into the appropriate directory.

Download Files
1.  Double click on the folder you wish to download files to on your computer to open it.
2. Highlight the file (s) on your website in the Fetch window that you wish to transfer to your computer, and click on the Transfer command link.  Or, you may also drag the file(s) you wish to download from the Fetch window onto your hard drive and drop them into the appropriate directory.

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Telnet Access
Your Telnet account is setup automatically for you when you open your account. Each User ID has it’s own Telnet account.  See the Fee Schedule to add User IDs to your account. Each Telnet account has it’s own Home Directory, but will share the same www Directories and FTP Directories. 

Telnet is much like a DOS program in both use and appearance, requiring specific typewritten commands. There are "power" uses for Telnet, but only Advanced Users will be able to understand or implement them. The novice user will probably not need to use Telnet very much or very often, but some basic knowledge of it will be useful.

Connect With Telnet
You will need a Telnet program to access your Telnet account. If you use Windows, you should have a Telnet program already on your system. To find out, do the following:

    Go to Start, select Run and type telnet into the entry box. 

Once you have a Telnet program, launch it, and be sure that you have a live connection to the Internet.

  • Enter yourdomain.com into the entry box for HOST, and click on the Connect button, (exact label will vary depending on the Telnet program you are using)
  • When you are connected, you will be prompted for your User ID (or userid or login)  Type in your User ID.
  • You will then be prompted for your password. Type in your Password. 

Once you are logged in you will see several lines of text scroll down the screen. When it is finished you will see a blinking cursor after a word that may look something like this:
helius:~$
This is called the prompt, and indicates the name of the server machine you are logged into.  That is where you will begin entering your commands.

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General Info For Advanced Users
 Some of the programs available at the shell prompt are:
      mail - a primitive email program 
      pine - a more powerful email program 
      ftp - to FTP onto other sites 
      telnet - to telnet to other sites 
      pico - an easy to use text editor 
      vi - a not so easy to use (but standard) text editor
      Joe - another easy to use text editor
      lynx - a text-based world wide web browser.

 In general, it's a pretty complete POSIX environment. You access these programs by typing in their names, and then following commands relevant to each program. If you need help with any of  the programs, at the shell prompt, type man and the name of the  program to get instructions for that program online. If your problem is not knowing the name of the program, try apropos subject (i.e. apropos mail). It is important to remember that Unix is case sensitive.  "Index.htm" is not the same as "index.htm."

 Note:
 If you experience problems with your Telnet program when accessing the above programs you will need to make an entry in your login directories bash_profile file. Just add the following to the last line export TERM=vt100. This will allow you to access all shell programs properly.

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